It's the difficult times in life like losing a loved one that you can really appreciate customer service that goes beyond the usual. This florist was top notch, and didn't send me to their website to order an arrangement. The gentleman took my order, made recommendations, and helped with a heart felt card, as I was emotional and lost for words. Their kindness and empathy was greatly appreciated as well as their compassion which was needed at this time. I trust that my arrangement will be as wonderful as their service.